Wave Inbox is a multi-channel customer messaging platform that unifies WhatsApp Business, Facebook Messenger, and Instagram Direct conversations into a single AI-powered inbox — built for small and medium businesses that want to convert more leads and respond faster.
From the first lead reply to closed-loop conversion tracking — Wave Inbox handles the full customer messaging stack for Meta channels.
Read and reply to WhatsApp, Messenger, and Instagram messages from a single screen. Real-time sync, threaded conversations, contact deduplication across channels.
Powered by Anthropic Claude, our built-in AI assistant qualifies leads, answers common questions, books appointments, and hands off to a human only when needed.
Send Facebook Ads conversion events from real WhatsApp replies via the Conversions API. Attribute closed deals back to the ad campaign that brought them in.
Invite teammates, assign conversations, route by tag or campaign. Manage multiple businesses or clients from one account with strict project-level isolation.
Build automated reply flows, broadcast lists, and reusable message templates. Schedule sends, set quiet hours, and trigger workflows from inbound keywords.
Row-level security on every database table, HMAC-verified webhooks, encrypted credentials, GDPR & LGPD-compliant data deletion. SOC-aligned engineering practices.
Connect your Meta channels, customize your AI, and start receiving messages — no engineering required.
Create your Wave Inbox account and choose a plan. Free trial available.
Authorize Wave Inbox to access your WhatsApp Business, Facebook Page, or Instagram account.
Train your assistant with your product, tone, and FAQs. Add team members and assign roles.
Inbound messages stream live to your inbox. The AI handles routine replies; humans take over high-intent leads.
All plans include unlimited inbound messages, secure cloud hosting, and 24/7 platform availability. Cancel anytime.
For solo founders and small teams just getting started with messaging.
For growing teams that need multi-channel support and AI automation.
For agencies and businesses managing high volumes across multiple brands.
Prices in USD. Subscription billed monthly in advance via Stripe. WhatsApp conversation fees (set by Meta) are passed through at cost. See Terms of Service and our refund policy below.
Wave Inbox is engineered to meet Meta's platform policies and global data protection standards from day one.
Built on the official WhatsApp Cloud API, Messenger Send API, and Instagram Graph API. HMAC-verified webhooks.
All customer data is encrypted at rest and in transit (TLS 1.3). Credentials stored in isolated vaults.
Self-service data export and deletion. Data processing agreements available on request.
Every database table enforces tenant isolation at the database layer — no leaks between projects.
Wave Inbox is owned and operated by CC ECOM BUSINESS LLC, a registered Limited Liability Company organized under the laws of the State of New Mexico, United States of America.
Articles of Organization filed with and accepted by the New Mexico Secretary of State on November 26, 2025 under File #3128723. EIN issued by the U.S. Department of the Treasury — Internal Revenue Service on November 26, 2025 (Notice CP 575 B). Tax classification: partnership (Form 1065 filer).
We bill monthly subscriptions in advance through Stripe. Charges appear on your statement as CC ECOM BUSINESS LLC or WAVE INBOX.
Subscriptions renew automatically at the end of each billing cycle until cancelled. You may cancel at any time from your billing dashboard or by emailing billing@waveinbox.space. Access continues through the end of the paid period.
If you are dissatisfied within the first 14 days of a new paid subscription, contact billing@waveinbox.space for a full refund. After the 14-day window, monthly subscriptions are non-refundable, but you can cancel anytime to stop future charges.
If you see an unrecognized charge from CC ECOM BUSINESS LLC, please email us before issuing a chargeback. We respond to all billing inquiries within 1 business day and resolve legitimate disputes immediately.
WhatsApp Business conversation fees are set by Meta and billed at cost on top of your subscription. You will see itemized pass-through fees in each invoice. No hidden markups.
Who is Wave Inbox for?
Small and medium businesses — agencies, e-commerce stores, health & wellness practices, educational businesses — that handle customer conversations on WhatsApp, Messenger, or Instagram and want to scale their replies without growing their support team.
Do I need a WhatsApp Business API account?
Yes. Wave Inbox connects to the official WhatsApp Cloud API. We help you provision a Business account during onboarding if you don't have one yet.
How do you charge me?
Subscriptions are billed monthly in advance through Stripe. Charges show up as "CC ECOM BUSINESS LLC" or "WAVE INBOX" on your card statement. WhatsApp conversation fees (charged by Meta) are passed through at cost.
Can I cancel anytime?
Yes. Cancel from your billing dashboard or email billing@waveinbox.space. Your account stays active until the end of the current billing period.
Is my customer data secure?
All data is encrypted at rest and in transit. Every database table enforces row-level security, isolating each business's data. We support GDPR and LGPD data subject requests via our data deletion portal.
Where is the company based?
CC ECOM BUSINESS LLC is registered in the State of New Mexico, USA, with its principal place of business at 124 Sombrio Dr, Santa Fe, NM 87501.
We respond to every inquiry within one business day. Reach out through the channel that fits your question.
Postal mail: CC ECOM BUSINESS LLC, 124 Sombrio Dr, Santa Fe, NM 87501, United States.